FAQ

I’m a beginner, what class should I take?

Because we encourage everyone to ride at their own pace in every class format, based on their abilities, new riders can take any class. Before your first class begins, the instructor will walk you through every aspect of the spin bike. However, we always encourage new riders to take our Intro to Spin class for a more thorough, casual walk-through.

What do I need to bring to class?

We want to make it as easy as possible to come to class, so we’ve shortened the list of what you need! With your pass, we provide complimentary spin shoes and towel service, and have an in-studio water cooler. All you need to do is dress in comfortable workout clothing (see Dress Code) and bring your water bottle! If you forget yours, we have bottled water available for purchase.

Can I transfer my classes to a friend?

Class passes are non-refundable and non-transferable.

How do I book classes?

Create an account or log in to book into class on this site or use our app.

Are there any age restrictions?

The minimum age to ride is 14 years old. Riders under the age of 16 must have a parent/guardian present with them in any class, and a completed minor rider waiver form before attending class.

What is the cancellation/waitlist policy?

Attendance for classes beginning before 9:00 am must be cancelled by 8:00 pm the night before, for your pass to be returned. EX: Attendance for a 6:00 am class on Tuesday must be cancelled by 8:00 pm Monday night.
Attendance for classes beginning at 9:00 am or after must be cancelled 2 hours prior to class start time for your pass to be returned. EX: Attendance for a 10:00 am class must be cancelled by 8:00 am on the same day.
Riders on the waitlist will not be bumped into class within the cancellation window. EX: For a 10:00 am class, you will not be bumped into class after 8:00 am that day. The Studio staff may contact you if a spot opens up in class after the cancellation window, but there is no obligation to say yes!

What do I need to know about The Studio on Sask etiquette, including dress code?

Doors open 20 minutes before class to give riders time to set up and check in with the instructor if needed. At The Studio, we start on time – no latecomers!

Please show up 5-10 minutes ahead of class start time. To be respectful of riders’ time, doors lock 1 minute before the scheduled start time.

If it’s your first class, please arrive 15-20 minutes before class start time so your instructor can safely and thoroughly set you up on the bike and answer any questions you may have.

Riders must wear studio-provided shoes or their own SPD-compatible shoes.

We ask that riders leave their phones in the lockers or on Do Not Disturb, and refrain from phone use during classes. It’s distracting for your fellow riders and instructors!

Avoid cross-talk – please save your conversations with other riders for before/after class.

Dress code – wear comfortable workout clothing: leggings/pants or shorts and tee or tank/sports bra. We recommend shorts that are longer than mid-thigh to prevent any skin injury from chafing. As a safety measure, if you’re wearing longer pants, please ensure they are tighter fitting around the shin/ankle to prevent clothing from getting caught in the flywheel!

Please refrain from wearing colognes and perfumes to The Studio. There are riders at The Studio who have sensitivities to strong scents which can have some pretty harsh physical repercussions. Let’s be thoughtful of others, and refrain. If this is a repeated issue, we will contact with those who are not abiding by the scent policy.

FAQ